Home and On-the-Go System
Our Helpline Home and On-the-Go System provides immediate assistance while at home or out and about. As this system communicates through the cellular network, no home phone is required, providing you and your family with protection and peace of mind across Canada.
By pressing your pendant (or built in fall detection*), communicate 24/7, via 2-way voice by speaking into the button with our professionally trained monitoring station dispatchers while at the same time your GPS location is being identified. Once emergency services have been dispatched, we’ll call your responding parties to make them aware help is on the way!
* The automatic fall detection will not detect all falls; wherever possible subscribers should always press the button to place a call for assistance.
Home and On-the-Go System
Our standard Home and On-The-Go System comes with one button, worn around the neck as a pendant or belt clip, and its own charging station.
- Operating Canada Wide, 24/7 monitoring by our APCO certified monitoring station dispatchers.
- No home phone line required.
- Built-in speakerphone with instant two-way voice communication to bilingual monitoring station dispatchers. Multi-lingual services available.
- Optional automatic fall detection with false alarm cancellation feature*.
- Weight: <1lb (~44 grams).
- Water-resistant; should never be submerged in water.
- Approximately 2-5 days battery life; battery life is determined by usage and location. We recommend daily charging.
- Operates on 4G LTE cellular network and utilizes GPS and Wi-Fi for location-based services. As with all GPS location services, determination of location may not be possible, multi-level buildings and other obstructions reduce the accuracy of exact location by GPS satellites.
* The automatic fall detection will not detect all falls; wherever possible subscribers should always press the button to place a call for assistance.
Each Helpline system is unique
Please submit your inquiry below or call us at (705-523-7000 / 1-800-667-8019) so that we may customize a system for you. Thank you.
* No long-term contract or cancellation fees.
* One-time shipping may apply.
Home and On-the-Go System Product Add-ons
Home and On-the-Go System
Product Add-ons
Key Lock Box
Worried about your door being broken down by Emergency Services? The purchase of a lock box may prevent a forced entry into your home. We recommend one for all installations.
Heavy duty
Can be attached to door or secured railing
Easy to use
Medical Information Pouch
This pouch has your emergency contact information, name, address, medications and other information that would be vital for emergency personnel in a moment of crisis.
Easy access to all your information in one location
Be sure to ask for one when you contact us
Interested in learning more about these helpful add-ons?
Here’s how our Home and On-the-Go System Works
Step One
Press Mobile Help Button
By pressing your Personal Mobile Helpline button (or using optional auto fall detection), voice prompts and audible beeps reassure you that a connection is being established to our Emergency Response Dispatchers 24 hours a day, 7 days a week.
Step Two
Communicate with an Emergency Response Dispatcher
Our trained and certified Emergency Response Dispatchers 24/7 will attempt to speak to you through the Home and On-the-Go button. In the event you are unable to speak to our Emergency Dispatchers through the button, emergency services will be dispatched to the GPS location provided by the button.
Step Three
Help is on the Way!
Our emergency dispatcher communicates with you to determine what kind of assistance is best for you and your situation. Emergency services can be dispatched to your location or if you prefer we can contact a family member or friend. Rest assured, if you are unable to respond, our dispatchers will dispatch
Do you have questions? Here are a few answers!
Do you have questions?
Here are a few answers!
What should I do if I accidentally pressed my button?
Don’t worry – false alarms can and do happen!
The best thing to do in the event of a false alarm is to speak to the emergency dispatcher through the Helpline button and notify them that it was an accident, and that you are doing just fine! Do not pick up your phone and try to contact us as we may be trying to call you. Our dispatchers are trained to send help if there is no voice contact, to be on the safe side!
What if my home loses power?
Your Home and On-the-Go System has a built-in, rechargeable back-up battery that can last anywhere between 2-5 days depending on device usage, after which it will require AC Power to charge. This device will alert you in the event a low battery is detected on the device.
We recommend daily charging to ensure your device always has a fully charged battery for when you are out and about!
Will my Helpline button work outside of my home?
As the Home-and-On-the-Go system uses 4G LTE cellular network and cellular towers to communicate, the range of the button is solely dictated by the strength of the cell signal in the area of usage.
What if my battery in my button gets low?
Your Home and On-the-Go System has a built-in, rechargeable back-up battery that can last anywhere between 2-5 days depending on device usage, after which it will require AC Power to charge. This device will alert you in the event a low battery is detected on the device.
We recommend daily charging to ensure your device always has a fully charged battery for when you are out and about!
How often must I charge my mobile/GPS device?
Your Home and On-the-Go System has a built-in, rechargeable back-up battery that can last anywhere between 2-5 days depending on device usage, after which it will require AC Power to charge. The best way to do this is to place your charging cradle on a nightstand next to your bed—this allows you to easily remember to set it to charge each night, and also to grab the button when you wake up for a midnight bathroom break or drink of water. This device will alert you in the event a low battery is detected on the device.
We recommend daily charging to ensure your device always has a fully charged battery for when you are out and about!
Can I shower with my button on?
The button for our Home-and-On-the-Go system is water-resistant and can be worn in the shower, however, it should never be submerged in water. Wherever possible we ask that you try and avoid from submerging under water for any period of time.
How do I communicate with the Emergency Dispatchers?
What if I am unable to speak when I press the personal help button?
In the event we receive a medical signal and there is no response or we are unable to understand you, we will dispatch EMS to your location and notify responding parties of the dispatch. Although this device has built-in GPS , it’s important to be as specific as possible as to your location so that that we can get emergency services to you as quickly as possible.
Will Helpline affect my telephone service?
The Home-and-On-the-Go system communicates over cellular so there is no affect to your home telephone service.
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