1-800-667-8019 | 705-523-7000 info@helplinemedicalalarm.ca

Our Business is helping people in their
times of need

It’s what we do, everyday.

With over 25 years experience of providing Personal Emergency Response Systems to residents across Northeastern Ontario, we have become known for providing reliable, efficient and accurate Personal Emergency Response services.

We are part of the Northern Communication Services Group of Companies, which has been delivering high-quality services for over 60 years. With our certified monitoring station, we have the ability to monitor you seamlessly across Canada.

Whether a personal, professional home installation or a fast, easy shipment to your home, our two offices in Northern Ontario or our professional Helpline staff, someone is always available to assist you 24 hours per day, 7 days per week.

The Helpline Emergency Response Center provides the personal connection between you and our Monitoring Station. After a quick assessment of the situation, our Bilingual Emergency Dispatchers will send emergency services and also notify your family, friends or caregivers that help is on the way. Your personal safety is paramount and all Helpline Emergency Response dispatchers are APCO trained. Our monitoring station is The Monitoring Association (TMA) Five Diamond Certified and ULC listed. Read more about our Monitoring Station certifications.

Our Certifications

> The Monitoring Association Five Diamond Certification.

International certification granted to central stations that achieve five points of excellence including a commitment to random inspections, to ongoing job-related education, reducing false dispatches, and to the highest levels of customer service.

> APCO Certified Operators.

International certification for public safety communications professionals to ensure our Call Takers have the foundational knowledge and abilities everyday to meet the demands of this critical work.

> Underwriters Laboratories of Canada (ULC) Central Station.

National certification to ensure the highest quality for central stations in compliance with CPVXC.BP7406, Commercial Type Signal Receiving Centres, Full and Shared Service and DAYIC.S6804, Fire Protective Signalling Systems, Signal Receiving Centres, Full and Shared Service. Search for Northern911 in the Online Database.

> CAM-X Gold Site Certified.

The Canadian Call Center Association 24/7 Site Certification is awarded to sites that adhere to high level of proficiency, good business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.

 

The Helpline Emergency Response Center provides the personal connection between you and our Monitoring Station. After a quick assessment of the situation, our Bilingual Emergency Dispatchers will send emergency services and also notify your family, friends or caregivers that help is on the way. Your personal safety is paramount and all Helpline Emergency Response dispatchers are APCO trained. Our monitoring station is The Monitoring Association (TMA) Five Diamond Certified and ULC listed. Read more about our Monitoring Station certifications.

Our Certifications

> The Monitoring Association Five Diamond Certification.

International certification granted to central stations that achieve five points of excellence including a commitment to random inspections, to ongoing job-related education, reducing false dispatches, and to the highest levels of customer service.

> APCO Certified Operators.

International certification for public safety communications professionals to ensure our Call Takers have the foundational knowledge and abilities everyday to meet the demands of this critical work.

> Underwriters Laboratories of Canada (ULC) Central Station.

National certification to ensure the highest quality for central stations in compliance with CPVXC.BP7406, Commercial Type Signal Receiving Centres, Full and Shared Service and DAYIC.S6804, Fire Protective Signalling Systems, Signal Receiving Centres, Full and Shared Service. Search for Northern911 in the Online Database.

> CAM-X Gold Site Certified.

The Canadian Call Center Association 24/7 Site Certification is awarded to sites that adhere to high level of proficiency, good business practices, documentation of procedures, and levels of redundancy necessary for 24/7 preparedness.

 

We Give Back

A percentage from the proceeds from the all the services and/or equipment that we provide is donated back to the community and to various helping charities.

The Northern Group of Companies supported many organizations in the past year. Together, we are making a difference in the communities we live and do business in.

Our Supported Organizations


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