Your At Home System will continue to work for 12-24 hours as it has a rechargeable battery back-up. Note… if your home phone service requires AC power to operate, in the event of a power failure, your At Home System will not be able to communicate with us. Your Home and On-the-Go System has an approximate 36-hour battery life, after which it will require AC Power to charge. This device will alert you in the event a low battery is detected.

Your GPS watch requires to be charged daily – and or depending on its use.

This is certainly possible, please call us to discuss at 705-523-7000 / 1-800-667-8019

Simply call us at 705-523-7000 / 1-800-667-8019 and ask to speak with someone in our Data Entry Department.

Our At Home system is designed for indoor use and although the button has a range of up to 200-300 FT in open air, this distance can be affected by many variables, such as home construction, obstacles…. If you are out and about and looking for security on the go, you may want to consider our “Home and On-the-Go System”.

All information (address, phone numbers and responding parties…) is kept strictly confidential and is to be provided by the client and or other family members. Only authorized users on the account (as designated by you) will have access to this information should they call in.

All At Home Helpline panels have a port to plug in another phone. So, if you only have one phone jack in your home, the phone can be plugged into our panel and work as it should. Should other telephone problems pop up, we have a service department available 24/7 to assist.

In the event we receive a medical signal and there is no response or we are unable to understand you, we will dispatch EMS to your location and notify responding parties of the dispatch.

Simply call us at our Helpline service number at 705-523-7000 or 1-800-667-8019, 24/7/365.

Prior to moving, please call the Helpline office at 705-523-7000 or 1-800-667-8019.