At Home System
The Helpline At Home system is ideal for seniors or
Simply press either the button you wear or the integrated panel “Help” button and you will seamlessly connect via 2-way voice with our 24/7 emergency services dispatch. To ensure your family/friends/caregivers are aware will always call your responding parties to let them know we have sent help for you.
At Home System
Our standard Helpline At Home System comes with Helpline panel and one button, which can be worn as a
- Connects to your existing landline phone
- At the press of a button connect via 2-way voice with our 24/7 monitoring station
- Fall Detection pendant button available
- Back-up battery for continued operation when the power is out, providing landline is operational during a power outage
- Water resistant: wear it in the bath or shower
- Program in additional buttons or other safety accessories
- Lightweight button (<.50oz)
Each Helpline system is unique
Please submit your inquiry below or call us at (705-523-7000 / 1-800-667-8019) so that we may customize a system for you. Thank you.
* No long-term contract or cancellation fees.
* Installation costs may apply, with multiple options to meet your needs; professional, pick-up or ship.
At Home System Product Add-ons
Auto Fall Detection Pendant
Paired with our Helpline At Home Systems, this lightweight fall detection pendant*, which is worn around the neck, will detect most falls and summon help when you are unable to press the button.
Water resistant and can be worn in the bath or shower
Adjustable pendant cord
* The automatic fall detection pendant will not detect all falls; wherever possible subscribers should always press the button to place a call for assistance.
Key Lock Box
Worried about your door being broken down by Emergency Services? The purchase of a lock box may prevent a forced entry into your home. We recommend one for all installations.
Can be attached to door or secured railing
Easy to use
Medical Information Pouch
This pouch has your emergency contact information, name, address, medications and other information that would be vital for emergency personnel in a moment of crisis.
Easy access to all your information in one location
Be sure to ask for one when you contact us
Interested in learning more about these helpful add-ons?
Here’s how our At Home System Works
Press Medical Alert Button
By pressing your Personal Helpline button, voice prompts and audible beeps reassure you that a connection is being established to our Emergency Response Dispatchers 24 hours a day, 7 days a week.
Communicate with an Emergency Response Dispatcher
Our trained and certified Emergency Response Dispatchers 24/7 will attempt to speak to you through the At Home base station. In the
Help is on the Way!
Our emergency dispatcher communicates with you to determine what kind of assistance is best for you and your situation. Emergency services can be dispatched to your location or if you prefer we can contact a family member or friend. Rest assured, if you are unable to respond, our dispatchers will dispatch
Do you have questions? Here are a few answers!
Do you have questions?
Here are a few answers!
What should I do if I accidentally pressed my button?
Don’t worry – false alarms can and do happen!
The best thing to do in the event of a false alarm is to speak to the emergency dispatcher through the Helpline panel and notify them that it was an accident, and that you are doing just fine! Do not pick up your landline phone, as that can interrupt the call with our emergency response dispatchers who are trained to dispatch help if the call gets interrupted, to be on the safe side!
What if my home loses power?
The Helpline At Home Landline system has a built-in, rechargeable back-up battery that will keep it powered for up to 18-24 hours during a power outage. If your landline phone service continues to operate during a power outage, then your At Home Landline system should be able to communicate signals during a power outage.
Will my Helpline button work outside of my home?
Our At Home Landline system is designed for indoor use and although the button has a range of up to 200-300 FT in open air, this distance can be affected by many variables, such as home construction, obstacles…. If you are out and about and looking for security on the go, you may want to consider our “Home and On-the-Go System”.
What if the battery in my personal help button goes low?
When the button battery becomes low, we will reach out to you to arrange a free replacement of your button. Helpline’s button batteries last for years under normal circumstances, and rest assured, the button will continue to work while you are waiting for your replacement.
Can I shower with my button on?
Yes, buttons for the Helpline At Home systems are fully waterproof, and can handle your shower, bathtub, sink full of dishes, or other day-to-day water activities. This is an important feature, as one of the most common places to have a fall is getting in and out of the shower/bathtub, and Helpline is designed to give you security 24/7!
How do I communicate with the Emergency Dispatchers?
You can speak to our trained emergency dispatchers through the base station itself – not the button you wear. The button is what initiates the call to the monitoring station, so it’s important to always wear your button.
What if I am unable to speak when I press the personal help button?
In the event we receive a medical signal and there is no response or we are unable to understand you, we will dispatch EMS to your location and notify responding parties of the dispatch.
Will Helpline affect my telephone service?
Didn’t see your question?
– Daughter of Client
“ I can’t thank you enough for the peace of mind you have provided me. This was a huge step for my mom, relinquishing any little bit of independence is so difficult for any senior but your demeanour, delivery, the way you spoke to her…” Read More
– Daughter of Client
– POA and Sister of a Client
“ Thank you Helpline for your service the past few years. It works – saved my Mom’s life a few times! “
– Daughter of Client