1-800-667-8019 | 705-523-7000 info@helplinemedicalalarm.ca

At Home System: Wireless

The Helpline At Home wireless system is ideal for seniors or at risk individuals who are looking for security when at home where they have no landline/phoneline installed. Professionally monitored 24/7 by the Helpline Emergency Response center, it allows you to maintain independence and confidence knowing you are safe should an incident occur in your home. Multiple button options are available including auto fall detection.

Simply press either the button you wear, or the integrated panel “Help” button and you will seamlessly connect via 2-way voice with our 24/7 emergency services dispatch. To ensure your family/friends/caregivers are aware, we’ll always call your responding parties to let them know we have sent help for you.

At Home System: Wireless

Our standard Helpline At Home Wireless System comes with Helpline panel and one button, which can be worn as a wrist watch or as a neck pendant and monthly monitoring.

  • No landline required, works anywhere there is wireless coverage
  • At the press of a button connect via 2-way voice with our 24/7 monitoring station
  • Fall Detection pendant button available
  • Back-up battery for continued operation when the power is out
  • Water resistant: wear it in the bath or shower
  • Program in additional buttons or other safety accessories
  • Lightweight button (<.50oz)

Monthly System starting at $44.95

* No long-term contract or cancellation fees.
* Installation cost extra with multiple options to meet your needs; professional, pick-up or ship.

At Home Wireless System Product Add-ons

At Home Wireless System

Product Add-ons

Helpline Medical Alarm Home and on the go Beeper Necklace

Auto Fall Detection Pendant

Paired with our Helpline At Home Systems, this lightweight fall detection pendant, which is worn around the neck, will detect most falls and summon help when you are unable to press the button.

Water resistant and can be worn in the bath or shower

Adjustable pendant cord

* The automatic fall detection pendant will not detect all falls; wherever possible subscribers should always press the button to place a call for assistance.
Helpline Medical Alarm Lockbox

Key Lock Box

Worried about your door being broken down by Emergency Services? The purchase of a lock box may prevent a forced entry into your home. We recommend one for all installations.

Heavy duty

Can be attached to door or secured railing

Easy to use

Helpline Medical Alarm Home and on the go Beeper Necklace

Medical Information Pouch

This pouch has your emergency contact information, name, address, medications and other information that would be vital for emergency personnel in a moment of crisis.

Easy access to all your information in one location

Be sure to ask for one when you contact us

Interested in learning more about these helpful add-ons?

Here’s how our At Home Wireless System Works

Step One
Press Medical Alert Button

By pressing your Personal Helpline button, voice prompts and audible beeps reassure you that a connection is being established to our Emergency Response Dispatchers 24 hours a day, 7 days a week.

Step Two
Communicate with an Emergency Response Dispatcher

Our trained and certified Emergency Response Dispatchers 24/7 will attempt to speak to you through the At Home base station. In the event you are unable to speak to our Emergency Dispatchers, Emergency services will be dispatched to your location.

Step Three
Help is on the Way!

Our emergency dispatcher communicates with you to determine what kind of assistance is best for you and your situation. Emergency services can be dispatched to your location or if you prefer we can contact a family member or friend. Rest assured, if you are unable to respond, our dispatchers will dispatch ambulance to your location to safeguard your health and well-being.

Do you have questions? Here are a few answers!

Do you have questions?
Here are a few answers!

What if my home loses power?

Both Helpline At Home Systems have a built-in, rechargeable back-up battery that will keep them powered for up to 36 hours during an outage. If your landline phone service continues to operate during a power outage, then your Landline At Home system will still be able to send in medical alerts. The Wireless At Home system communicates with cellular towers, and will always be able to send medical alerts during a power outage!

Your Home and On-the-Go System has an approximate 36-hour battery life, after which it will require AC Power to charge. This device will alert you in the event a low battery is detected.

I am going on vacation or living somewhere else for a while. Can I take my Helpline with me?
It is possible for your Helpline to be taken with you to another location, though it is important that we know where that location is, so we know where to send help! Please give us a call if you would like to bring your Helpline somewhere new so we may update your information.
Will the Home System work in the yard outside of my home?

Our At Home button is designed for indoor use and will effectively communicate in every corner of your house. The button is rated to a range of up to 300ft in open air, but since every home is constructed differently, some homes may deal with a shortened range. In many cases, the Helpline button will work in the areas immediately surrounding the outside of the home, such as the front step, driveway, back deck, etc.

For additional questions?


I dealt with Andrea from the Helpline team in Sudbury. She was GREAT! She assisted with the ordering process and helped me set up the account for my Dad, easily and efficiently…Read More

– Daughter of Client

I can’t thank you enough for the peace of mind you have provided me. This was a huge step for my mom, relinquishing any little bit of independence is so difficult for any senior but your demeanour, delivery, the way you spoke to her…Read More

– Daughter of Client

My sister has early stage vascular dementia and lives on her own. Care link Advantage and Help Line have been a tremendous help in assisting me as my sister’s POA, with suggestions as to how we can keep her safe in her own apartment…Read More

– POA and Sister of a Client

Thank you Helpline for your service the past few years. It works – saved my Mom’s life a few times!

– Daughter of Client

Please fill out the form below!

Why can’t I buy it right from here?

We care – we want to do this right!
To hear about you and your loved ones’ needs helps us customize to meet them best. One of our kind team members will reach out within one business day. If a more immediate response is required, please call us at 705-523-7000 / 1-800-667-8019 and ask to speak with some from the Helpline Team. Thank you!

At Home Wireless System: $44.95 / month

Interested in learning more about these helpful add-ons? Check the box and we’ll be happy to chat with you about them:

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